Lenovo IdeaCentre B500 - Manual (Page 32)

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Safety and warranty guide
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping arranged by your Service Provider. You are
responsible for disconnecting the product. A shipping container will be provided
to you for you to return your product to a designated service center. A courier will
pick up your product and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of the product
to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged by
you. You are responsible to deliver or mail, as your Service Provider specifies,
(prepaid by you unless specified otherwise) the product, suitably packaged to a
designated location. After the product has been repaired or exchanged, it will be
made available for your collection. Failure to collect the product may result in your
Service Provider disposing of the product as it sees fit. For Mail-in Service, the
product will be returned to you at Lenovo’s expense, unless your Service Provider
specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your
location. You are responsible for its installation and verification of its operation. The
replacement product becomes your property in exchange for the failed product,
which becomes the property of Lenovo. You must pack the failed product in the
shipping carton used to ship the replacement product and return it to Lenovo.
Transportation charges, both ways, are paid by Lenovo. Failure to use the carton
in which the replacement product was received may result in your responsibility
for damage to the failed product during shipment. You may be charged for the
replacement product if Lenovo does not receive the failed product within thirty (30)
days of your receipt of the replacement product.