Lenovo ThinkPad X1 - Manual (Page 34)

disassembly and reassembly of the product. Some repairs may need to be
completed at a service center. If so, the Service Provider will send the product to
the service center at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping at the expense of the Service Provider.
You are responsible for disconnecting the product and packing it in a shipping
container provided to you to return your product to a designated service center. A
courier will pick up your product and deliver it to the designated service center.
The service center will return the product to you at its expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged
after you deliver it to a designated service center at your risk and expense. After
the product has been repaired or exchanged, it will be made available to you for
collection. If you fail to collect the product, the Service Provider may dispose of
the product as it sees fit, with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated
service center after you deliver it at your risk and expense. After the product
has been repaired or exchanged, it will be returned to you at Lenovo’s risk and
expense, unless the Service Provider specifies otherwise.
6. Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be repaired or
exchanged after you deliver it to a designated service center at your risk and
expense. After the product has been repaired or exchanged, it will be made
available to you for return shipping at your risk and expense. If you fail to arrange
return shipment, the Service Provider may dispose of the product as it sees fit,
with no liability to you.
7. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your
location. You are responsible for its installation and verification of its operation.
The replacement product becomes your property in exchange for the failed
product, which becomes the property of Lenovo. You must pack the failed product
in the shipping carton in which you received the replacement product and return it
to Lenovo. Transportation charges, both ways, shall be at Lenovo’s expense. If
you fail to use the carton in which the replacement product was received, you may
be responsible for any damage to the failed product occurring during shipment.
You may be charged for the replacement product if Lenovo does not receive the
failed product within thirty (30) days of your receipt of the replacement product.
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Safety and Warranty Guide