Lenovo 3000 Q100 Desktop - Manual (Page 4)

3 Lenovo Statement of Limited Warranty - India
• failure caused by a product for which Lenovo is not responsible; and
• any third party products, including those that Lenovo may procure and provide with or
integrate into a Lenovo Machine at your request.
The warranty is voided by removal or alteration of identification labels on the Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance with
“how-to” questions and those regarding Machine set-up and installation, is provided WITHOUT
WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
Warranty service may be provided by Lenovo, an approved service provider, or your reseller if
authorized to perform warranty service. Each of them is referred to as a “Service Provider.”
If the Machine does not function as warranted during the warranty period, contact a Service
Provider.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem determination and
resolution procedures that we specify. An initial diagnosis of your problem can be made either by
a technician over the telephone or electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty
Information.
You are responsible for downloading and installing designated software updates from a support
web site or from other electronic media, and following the instructions that your Service Provider
provides. Software updates may include basic input/output system code (called “BIOS”), utility
programs, device drivers, and other software updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard,
mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you
to install.
If the Machine does not function as warranted during the warranty period and your problem
cannot be resolved over the telephone or electronically, through your application of software
updates, or with a CRU, your Service Provider, will either, at its discretion, 1) repair it to make it
function as warranted, or 2) replace it with one that is at least functionally equivalent. If your
Service Provider is unable to do either, you may return the Machine to your place of purchase
and your money will be refunded.
As part of the warranty service, your Service Provider may also install selected engineering
changes that apply to the Machine.
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