Attero Tech SquawkBox - Manual (Page 16)

SquawkBox
User Manual
 Attero Tech LLC 2014 Page 12 614-00007-04
6 – Troubleshooting
6.1 – Checking the Network Connection
The CobraNet network connection can be diagnosed by noting the status of the LEDs just above the Ethernet connector on
the SquawkBox. These LEDs will be on, off, or flashing depending on the current state of the network connection. Below is
a table showing the states of the LEDs and what device status they represent.
LED status Device Status
Neither LED On No Ethernet Connection
Left LED on permanently
Right LED off but flashes every 3 seconds
Ethernet connected but no devices found
Left LED on permanently
Right LED flashing 3 times a second
Connected and CobraNet devices found
Device is a performer
Table 1 - CobraNet Interface LED Status
6.2 – Common Faults
Below are some common faults. Accompanying each one is a list of the most common solutions. While the lists of solutions
are not exhaustive, they represent the majority of the likely failures.
The SquawkBox does not show up in Control Center.
o If using PoE, check the SquawkBox is attached to a PoE-enabled port on a switch or the output port on a midspan
injector and the power light on the switch/injector is on
o If using the optional wall wart, check power is supplied and the power light is on
o Check the Ethernet cable is correctly connected
o If connected to a switch ensure the link indicator is lit and activity flashes at least occasionally. If not, ensure the
correct type of cable is used for the switch. Some switches require standard patch cables. Others can use
standard or crossover cables
o If connected directly to a PC, ensure the Ethernet cable is a crossover type
o Ensure the PC is running Windows 98SE or later (Windows 95 is not suitable)
o Ensure a compatible version of Control Center is running (1.1.5 onwards)
The SquawkBox does not play audio
o Check the volume is set correctly
o Check the correct channel is selected
o Check that headphones have not been plugged into the headphone jack
o Check the correct channel/submap combination is set-up for the channel being listened to
o Check the source device is running and the source bundle is being transmitted correctly
o Check the source bundle is not private