Erms, Onditions – Glastender Vertical Door Coolers User Manual

Page 4

Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780

800.748.0423 • 989.752.4275 • Fax 800.838.0888 / 989.752.4444 • www.glastender.com

erMs

anD

onDitions

rices

All prices are LIST. Applicable taxes will be added.

uotations

Unless otherwise stated, quotations are effective for 30 days only.

ccePtance

All orders are subject to acceptance by Glastender, Inc.’s headquarters in

Saginaw, Michigan. Possession of the Product Directory and Price List

is not an offer to sell.

hiPMents

F.O.B. factory in Saginaw, Michigan. Freight terms are Third Party or

Collect if shipped directly to you. Prepay and Add to Invoice freight

terms are available upon request. The approximate shipping weights of

all products are listed with the prices. Partial shipments will be made

unless otherwise specified by the customer. Surface freight classifica-

tions are:

Glasswashers, Line Chillers - Class 92.5

Cocktail Stations, Underbar Equipment - Class 85

Bar Die/Underbar Equipment – Class 125

Refrigeration Equipment, 48” long or smaller - Class 100

Refrigeration Equipment, greater than 48” long - Class 110

All small items are evaluated to see the most cost effective means for

shipment. Many small items ship via UPS or FedEx; however, when

dimensional weight is excessive DB Schenker, UPS Supply Chain, or

even common LTL carriers are the most cost effective choice. Spare

parts orders received before 1:00 PM EST can usually be shipped the

same day.

The order department is happy to assist with routing or shipping ques-

tions.

ayMent

erMs

Cash should be included with all orders unless credit terms have been

arranged. To establish credit, banking and trade references are required.

A convenient credit application is available upon request. Payment via

credit card is not our normal means of receiving payment. Visa and

MasterCard will be accepted, but must be charged at the time of ship-

ment. In addition, a payment via credit card for orders totaling more than

$500 will incur a 3% convenience fee on the total transaction amount.

eliVery

The majority of equipment is manufactured to order and typically ships

within three to six weeks after complete order information is received by

the factory. In-stock equipment typically ships within two to three days

of the factory receiving complete order information.

eturns

Items specified as “Manufactured to Order” are NOT returnable.

A Return Material Authorization (RMA) number must be issued by the

factory in advance for any items that are returnable. The RMA number

MUST be noted on the outside of the returned package. Returns must be

received within 90 days of the RMA issue date. Shipping charges must

be prepaid. A minimum 20% restocking charge will be applied to all

authorized returns if received in new, unused condition in the original

packaging.

The above conditions apply to spare part returns, except spare part

returns must be received within 30 days of original shipment for elec-

tronic or electrical parts or within 90 days for all other parts.

oss

aMage

For customer routed shipments, Glastender, Inc. is not responsible for

any loss, damage, or delay of merchandise during shipment. Such transit

claims must be filed with the carrier. Merchandise must be examined on

arrival. If shortages occur, Glastender, Inc. must be notified in writing

within five (5) days of delivery to honor any shortage claim. Glastender

will assume responsibility for freight claims on Prepay and Add ship-

ments but the customer must inspect freight and note any damage upon

receipt. Failure to do so may result in losses at the customer’s expense.

ustoM

rDers

Custom orders must be paid in advance and are not subject to cancel-

lation.

aMinates

Some products include common, readily available plastic laminates of

the customer’s selection. There may be an additional charge if uncom-

mon varieties are ordered.

05/18/10