ArtDio SS-200 - Manual (Page 12)

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Symptom Possible Problem Solutions
4
5
The operating
system’s volume is
set too high.
The Call Button on the
speaker does not
function. The software CD-ROM
is not installed. Follow the steps for
installing the software.
7 When 2 parties are
talking over the
internet phone call, the
Call Button on the
speaker doesn’t answer
the 3rd party incoming
call. ( with Skype™) The Call Button on the
speaker does not
support to answer 3rd
party incoming call. Please use the mouse
and click directly on
the Answer Call button
on the program to
answer 3rd party
incoming call.
(with Skype™)
The VoIP soft phone
program used is not
Skype™. The Call Button only
supports Skype™
currently.
Voice is breaking up
while talking through
the Internet.
Too far from the
speaker.
Internet is busy or poor
bandwidth quality. Please consult with
your Internet Service
Provider.
Be in the range of 2-5
feet from the speaker
for best performance.
Check the operating
system volume level
and decrease it if
necessary.
8 Windows stop
responding when
connecting the speaker
to the computer while
the music is playing or
while making internet
phone calls. The speaker is
connected while the
music is playing or
while making internet
phone calls. Please connect the
speaker to the
computer while all the
programs and
applications are close.
9
10
Once you connected
the speaker and run
Windows Media
Player™, it doesn’t play
the music.
The speaker cannot
control Spiderphone™
applications.
Windows Media
Player™ is executed
under “skin mode”
view.
The speaker is not
connected to the
computer or the USB
cable is loosened.
The speaker driver is
not select to control
Spiderphone.
Please exit and restart
Windows Media
Player ™ again.
Reconnect the USB
cable to the speaker
and plug it into the USB
port on the computer.
Right click on SSCtrl
icon on the system task
bar, and click on
“Default Spider” to
choose to control
Spiderphone
applications.
No. No.
TROUBLE SHOOTING (con’t)
The software CD- ROM
is not installed. 6 Music doesn’t stop
automatically for
incoming and/or
outgoing calls. Follow the steps for
installing the software.
The media players
used is not Windows
Media Player™ or
Winamp™. The Auto Music Pause
and Resume feature
only support Windows
Media Player™ or
Winamp™ currently.
The USB cable is
loosened. Reconnect the USB
cable to the speaker
and plug it into the USB
port on the computer.
Symptom Possible Problem Solutions