Sony KDL-40W600B - Manual (Page 197)

available./Disappeared from [All Apps].
Reset the TV to the factory setting. To reset the TV, refer to
“Troubleshooting” in the paper manual supplied with this TV.
The TV cannot access the Internet when IPv6 is set.
IPv6 may not be available, in which case set IPv6 to off. Press the HOME
button, then select [Settings] → [Network] → [IPv6 Setup] → [Set up
IPv6 connection] → [No].
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