Acumen Ergo Basix User Manual
Page 17
SERVICE & REPAIR
16
Do not attempt to repair your product. Should the product
malfunction, please visit our website at
www.acumeninc.com for Consumer Customer Service. If
the problem cannot be resolved, return the product to the
factory for repair. Under no circumstances should you
attempt to open the housing and repair the product. Should
you do this, your warranty will be voided.
In USA, securely package and return the product pre-paid to:
Acumen Inc.,
101A Executive Dr., Suite 100,
Sterling, VA 20166 USA.
To Return for Service
a. First visit our website at
b. Enclose your name, address and phone number.
c. Enclose the date of purchase (or receipt as a gift).
d. An explanation of the malfunction or reason for return.
e. Seven dollars and fifty cents ($7.50) Check or Money
f.
We recommend you take the necessary precaution of
insuring the parcel.
Outside USA, you should contact the local dealer or
Acumen distributor in your country for customer
service.
Acumen Europe BV
E-Mail: [email protected]
Website: www.acumeninc.com
www.acumeninc.com/returnauthorization.asp to
obtain a Return Authorization Number.
Order payable to Acumen Inc. for return postage and
handling.
To ensure prompt “In warranty” service, be sure to
include
proof of the date of purchase.
P/N:81-091401-00