Samsung UE48H5090AS - Manual (Page 13)

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Issues Solutions and Explanations
No Picture, No Video
The TV will not turn on.
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV
turns on, refer to “The remote control does not work” below.
The TV turns off automatically.
• Ensure the Sleep Timer is set to Off in the Time menu.
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if
there is no signal.
There is no picture/video.
• Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
• Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
The TV is not receiving all
channels.
• Make sure the Aerial cable is connected securely.
• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU -
System - Setup (Initial setup) and wait for all available channels to be stored.
• Verify the Aerial is positioned correctly.
The picture is distorted: macro
block error small block, dots,
pixelization
• Compression of video contents may cause picture distortion, especially on fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in
full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not
work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
The cable/set top box remote
control doesn’t turn the TV on
or off, or adjust the volume.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top
box user manual for the SAMSUNG TV code.
A “Mode Not Supported”
message appears. • Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly.
There is a plastic smell from
the TV.
• This smell is normal and will dissipate over time.
The TV Signal Information
is unavailable in the Self
Diagnosis Test menu.
• This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left
side.
• Remove the stand base from the TV and reassemble it.
There are difficulties
assembling the stand base. • Make sure the TV is placed on a flat surface. If you cannot remove the screws from the TV, please
use a magnetized screw driver.
[UH4000_5000-ZG]BN68-06489B-04L04.indb 13 2014-07-04 6:24:40