Samsung UN46ES6500GXZE - Manual (Page 28)

English - 28
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solution. Also review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.
com/support or call Samsung customer Service.
Issues Solutions and Explanations
Flickering and Dimming If your Samsung Television is flickering or dimming sporadically, you may
need to disable some of its energy efficient features like the Eco Sensor
or the Energy Saving feature. If you follow below step with your remote,
you can turn these features off or on.
• Energy Saving: User Menu → System → Eco Solution → Energy
Saving
• Eco Sensor: User Menu → System → Eco Solution → Eco Sensor
Component Connections /
Screen Color If you find that the color on your Samsung television’s screen is not
correct or black and white, first run a Self Diagnosis on the TV to make
sure there are no device issues.
• Self Diagnosis: User Menu → Support → Self Diagnosis →
Picture Test
If the problem does not appear in the Test Picture, make sure:
• Your connections are all consistent. For example, if you’ve used the
AV In jack on your TV, make sure you have used the AV Out jack on
your video source.
• You have connected to your devices to the correct jacks.
For example, if you use the Component jacks, labeled Pb, Pr, and Y,
to connect your TV and video source, make sure you have connected
the blue Pb jack on the video source to the blue Pb jack on the TV, the
red Pr jack on the source to the red Pr jack on the TV.
Screen Brightness If you find that the colors on your Samsung TV are correct but just a little
too dark or bright, try adjusting the follow settings in the Picture option in
the Main menu:
• Backlight, Contrast, Brightness, Sharpness, Color, Tint (G/R) and
so on. Go in to “Picture” on user Menu then try adjusting options
mentioned above.
Blur If you find that there is a blur or “ghostlike” appearance to the images
on your television’s screen, you might be able to correct it by taking
advantage of Auto Motion Plus.
• Auto Motion Plus: User Menu → Picture → Picture Options →
Auto Motion Plus
[UE6500-ZS]BN68-04087B-02.indb 28 2012-04-18 �� 9:04:16