Samsung UN65H7100AFXZA - Manual (Page 10)

Common issues
Can’t Connect to Network or
Apps (For Internet supported
models only)
• Make sure the TV has a network
connection (MENU > Network >
Network Status).
• Contact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
• Make sure your connection to the
device is correct.
• Perform a TV Self Diagnosis to identify
the problem (MENU > Support > Self
Diagnosis > Sound or Picture Test).
• Change the picture size. (Use the
“P.SIZE” button on your remote.)
Poor Picture Quality
• Select High Definition (HD) channels
or programs.
Your Settings are Lost after 5
Minutes
• Change to Home Mode (MENU >
Support > Use Mode > Home Use).
“Weak or No Signal” Displayed in
TV Mode/Cannot Find Channel
• Press the SOURCE button on your
remote.
• If the TV is not connected to a cable
or satellite box, run Auto Program
to search for channels (MENU >
Broadcasting > Auto Program).
Can’t See All Apps or Apps Not
Working
• Reset Smart Hub (MENU > Smart
Hub > Smart Hub Reset).
The stand is wobbly or crooked
• Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won’t turn on
• Make sure all cables are fully inserted
and that the remote has batteries
installed.
My remote, gestures, and/or
voice does not work
• The TV ships with protective stickers
covering some of the sensors. Make
sure all of the stickrs have been
removed.
[UH7100-QSG]BN68-05937E-01ENG.indb 10 2014-07-07 2:23:42