What is remote support – Samsung UN75F6400AFXZA User Manual

Page 20

English - 20

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.

•

Diagnose your TV

•

Adjust the TV settings for you

•

Perform a factory reset on your TV

• Install recommended

firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.

1. Call the Samsung

Contact Center
and ask for remote
support.

2. Open the menu

on your TV and
go to the Support
section.

3. Select Remote

Management and
Provide the Pin# to
the agent.

4. The agent will then

access your TV.
That's it!

Troubleshooting and Other Information

[UF6400-75inch-ZA]BN68-05122A-05ENG.indb 20

2013-10-25 �� 4:36:00