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Troubleshooting, Appendix – Samsung UN55HU7200FXZA User Manual

Page 6

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Troubleshooting

Getting Support

183 Support through Remote Management

184 Finding the Information You Need for Service

There is a problem with the picture

185 Testing the Picture

I can't hear the sound clearly

187 Testing the Sound

I can't see 3D images clearly.

188 Testing 3D Picture Quality

There is a problem with the broadcast.

My computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't
working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Appendix

Before Using the Recording and Timeshift Functions

195 Before Using the Recording and Schedule Recording

Functions

196 Before the Using Timeshift Function

Read Before Using 3D Viewing Mode

197 3D Precautions

S-Recommendation Disclaimer

200 S Recommendation with Voice Interaction

200 S Recommendation

Supported Resolutions for 3D Modes

201 HDMI

202 Component

202 Digital Channel

202 Videos/Photos

202 Computer via HDMI Cable.

Supported Resolutions for UHD

203 HDMI Connector except for the MHL-to-HDMI Connector

203 MHL-to-HDMI Connector

Read Before Using Voice, Motion, or Face Recognition

204 Voice, Motion, and Face Recognition Precautions

206 Requirements for Using Voice, Motion, or Face

Recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

211 Photo, Video, and Music File Use Limitations

211 Compatible Storage Devices for File Transfers

212 Supported External Subtitles

212 Supported Internal Subtitles

213 Supported Image Formats and Resolutions

213 Supported Music Formats and Codecs

214 Supported Video Codecs

Read After Installing the TV

216 Picture Sizes and Input Signals

216 Installing an Anti-Theft Lock

217 Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported
Resolutions)

218 IBM

218 MAC

219 VESA DMT

Supported Resolutions for Video Signals

220 CEA-861

220 HDMI

License

Glossary

VI