User support and maintenance – Apricorn 09N0692 User Manual
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User Support and Maintenance
User Support
Questions regarding this product may be answered by contacting user support as indicated
below. Please consult the "Troubleshooting" section of this manual before contacting us for
assistance.
User Support
Apricorn
12191 Kirkham Rd. Poway, CA 92064
Tel :858-513-2000 or 800-458-5448
Fax:858-513-2020
email: [email protected]
hours of operation: 8:00a.m. - 5:00p.m. PST
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Please remember to fill in the Registration Card and return it to us.This information is
important in assisting us in supporting you, and troubleshooting your reader in case of mal-
function.
Maintenance
Before calling for repairs, please follow these important steps.
1. If you must return the unit, call the RMA department at the phone number listed
above. Apricorn will not accept C.O.D. charges. This unit is a precision device, and
care should be taken to package it properly.