Pro-Lite PL-M1020 - Manual (Page 25)

TROUBLESHOOTING
The sign will not turn on.
Please check the following:

The original power adaptor is being used
o refer to page 29 for general specifications

The outlet you are using is working.
o connect a lamp to the outlet to see if it turns on

Press the ON/OFF key to see if the sign turns on
The sign is not responding to the remote.
Please check the following items:

Try a new set of batteries.

Stand 5 feet from sign and try pressing the ESC key.
My messages are erased when I remove power to the sign.
In order for the memory to perform reliably you must plug the sign in for at
least 8 hours continuously when new to fully charge up the battery. As
further precaution to safeguard the memory, you should always plug the
sign power adaptor to a surge protector. Power spikes and surges can
cause the sign memory to be deleted.
The sign is turning off by itself, what can I do?
Please check the following:

The original power adaptor is being used
o refer to page 29 for general specifications

All Timers are deleted (refer to page V).
 Go into Edit mode and check to see if the ‘SLEEP’ function is in
your message. If so, delete it from your message.
My sign has stopped working completely. Can I send my sign in for repair?
Yes. Please read the Return for Repair Procedure on page 29. You can
also contact our Customer Service department at 714-668-9988 for Return
instructions.
ADDITIONAL ASSISTANCE
Most solutions can be found by reviewing this manual or by going online
and using our step by step troubleshooting guide.
http://www.pro-lite.com/support
If you are still unable to find a solution, please feel free to contact our
Customer Support department.
E-mail: [email protected]
Phone Support: (714) 668-9988
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