Kestrel 4500 - Manual (Page 18)

Kestrel ® 4500 Pocket Weather ® Tracker 35
themselves are used for these calibration services. Incoming and outgoing data is supplied with the
certificate of calibration.
We also offer full factory service on every product we manufacture for as long as we make the product
(and as long after as component availability permits). If we can’t repair a product, we will offer you a
brand-new replacement under our Customer Care Program (even for accidental damage and misuse).
Cost of repairs and other important information can be found on our website.
We request that you contact NK if you feel your product is not working properly. We can often solve
product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require
the product to be returned, we will issue a Return Authorization to expedite the handling of your claim.
Visit www.kestrelweather.com for more information and pricing for these services.
Lifetime Customer Care Warranty
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above
warranty with our Customer Care Program. Trade-in any Kestrel Pocket Weather Meter, no matter the
age or condition, and receive a generous discount on the replacement product (same model only).
Our Customer Care Program applies only as long as we manufacture the product, and does not cover
product upgrades.
Need Help?
Our NK Knowledge Center has answers to many common questions, along with tips and tricks for
using NK products. It’s available 24-7 at www.nkhome.com/knowledgecenter/.
For email assistance with the installation or operation of your NK product, write
[email protected].
For help with an apparent malfunction, or to arrange or inquire about a repair, write
[email protected].
Or call 800.784.4221 (610.447.1555 outside of the USA), Monday to Friday, 9 to 5, East Coast Time.