Help and advice – Pure Oasis Flow - User Guide User Manual
Page 17
17
I am having trouble connecting to my network
Screen displays ‘Station not available’
• If a station will not play, tell us about the problem at the ‘Contact us’ page at The Lounge, or
visit support.pure.com for more help.
To share your music files with your radio you need to download and install Flowserver from
•
www.thelounge.com (available as a free download when you become a member of the Lounge,
see page 5).
Make sure that your computer is switched on.
•
Your radio cannot play files which are restricted by Digital Rights Management (DRM).
•
Make sure your music files are saved as a supported file format: MP2, MP3, WMA4, WMA7,
•
WMA8, WMA9, AAC (including .m4a) or Real Audio.
Media player is not working
Visit
for further help, step-by-step guides, and downloads
.
Your radio cannot connect to wireless networks that are hidden or access controlled, such as
•
office networks, without a WEP, WPA or WPA2 key or password (see Quickstart Guide for more
information).
Your radio needs to be positioned within the range of your wireless network, which will be
•
reduced if there are walls between your router and radio. Although Oasis Flow is very good at
picking up wireless networks, the strength of the Wi-Fi signal will vary depending on your router
and the surrounding environment. If Oasis Flow fails to find your wireless network, or the signal
drops off, move the radio closer to the router.
Unless your network is ‘open’ (this is generally not recommended due to the risk of
•
unauthorized access), make sure you have your WEP, WPA or WPA2 key to hand.
Help and advice