Contact support – Monoprice 6456 USB ATSC Tuner User Manual
Page 17
BlazeVideo, Inc.
Tel: +86-755-26509948 Fax: +86-755-26503188 Website:
Address: Room 202, Section A, Shennan Garden Building, Hi-tech Industrial Park, Nanshan District,
Shenzhen, P.R.C. 518057
Fail to search channel:
• a. Expand frequency range
• b. Adjust off-center frequency
• c. Change parameter in Advanced Setting box
Fail to playback HDTV show:
• Current channel has no data stream, please research channel.
Note: Please view the clock in Main Control Panel to check: if clock change with the time, there is data stream;
clock unchanged, no data stream.
Can not record some channel’s program
• The channel adopts AC-3 audio encoding mode.
5.2. Contact Support
Please collect the following information and E-mail us. We will respond you as soon as possible:
• Product Order ID
• BlazeVideo HDTV Player’s version number
• Windows Operating System’s version
• Hardware configuration (sound card, VGA card, Image Capture card) and their specifications
• The warning message
• The time and process descriptions about your troubles.
Web site: