Telenav for Sprint Supported Devices: v4.1 for Palm Treo 700wx User Manual

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Account in use

Someone has attempted to fraudulently use your account. You will need to change your PIN, and attempt to log in
again.

Trial Expired

The trial period for your account has expired. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav
Customer Care at 1-888-353-6284.

GPS Signal Weak

If the GPS signal reception is weak due to shadowing within the vehicle or due to buildings, trees, overpasses, etc.,
validation will fail, producing a screen that will advise you that the GPS signal is weak and you should move to an
open area. It is suggested that you move to an area with a clear view of the sky, and then click “RETRY”. If you’re
still having problems you can still driving directions by pressing the NONGPS key while the GPS receiver is trying to
determine your current location as the origin point.

TeleNav Not Available

If you get an advisory message that TeleNav is not available, you should EXIT the TeleNav application, and then
restart it. If the problem recurs, it may be due to a temporary TeleNav server outage.

TeleNav Encountered An Error

TeleNav is having technical problems with the specific request you made. This can be due to an address that it
cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case,
try to use a nearby address.

Unable to generate a route

TeleNav could not generate a route between the two endpoints of the route. This may be a temporary error if you
are using GPS to establish the origin. In rare cases it is due to errors in the map data around the destination.

10. FAQ’s

How do I increase or decrease the voice prompt volume and control the backlighting?

The backlight and speaker volume levels can be controlled from within TeleNav’s Preferences. If the speaker
volume is set to at least mid-range and you are still not receiving audio prompts verify that your handheld profile is
not set to vibrate or quiet. To change your profile settings, highlight the Profiles icon that looks like a loudspeaker
and press the Enter key.

Why do I need the carrier’s data service?

The data plan allows you to access nationwide routes, maps, and BizFinder content from the TeleNav servers
using the data communication features of your handheld. These services are different from your cellular airtime.
To order a data plan from your carrier, please contact their customer support directly: