Telenav for AT&T Supported Devices: v4.1 for Palm Treo 650 Users Guide - Manual (Page 28)

© TELENAV 2003-6 PAGE 28 OF 30
Account in use
Someone has attempted to fraudulently use your account. You will need to change your PIN, and attempt to log in
again.
Trial Expired
The trial period for your account has expired. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav
Customer Care at 1-888-353-6284.
No GPS Data
Place the Bluetooth GPS in an area that has a good view of the open sky, and then try to use TeleNav again after
exiting and restarting it.
GPS Signal Weak
If the Bluetooth GPS signal reception is weak due to shadowing within the vehicle or due to buildings, trees,
overpasses, etc., validation will fail, producing a screen that will advise you that the GPS signal is weak and you
should move to an open area. It is suggested that you move to an area with a clear view of the sky, and then click
“RETRY”. If you’re still having problems you can still driving directions by pressing the NONGPS key while the
GPS receiver is trying to determine your current location as the origin point.
TeleNav Not Available
If you get an advisory message that TeleNav is not available, you should EXIT the TeleNav application, and then
restart it. If the problem recurs, it may be due to a temporary TeleNav server outage.
TeleNav Encountered An Error
TeleNav is having technical problems with the specific request you made. This can be due to an address that it
cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case,
try to use a nearby address.
Unable to generate a route
TeleNav could not generate a route between the two endpoints of the route. This may be a temporary error if you
are using GPS to establish the origin. In rare cases it is due to errors in the map data around the destination.
11. FAQ’s
How do I increase or decrease the backlighting?
The backlight levels can be controlled from within TeleNav’s Preferences.
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Finder content from the TeleNav servers using
the data communication features of your handheld. These services are different from your cellular airtime. To
order a data plan from your carrier, please contact their customer support directly: