HP Integrity rx4640 Server - Manual (Page 34)

HP support and contact information 34
HP Software Technical Support and Update Service
HP ProLiant Essentials Rapid Deployment Pack now includes one year of 24 x 7 HP Software
Technical Support and Update Service. This service provides access to HP technical resources to help
you resolve software implementation or operations problems. The service also provides access to
software updates and reference manuals either in electronic format or on physical media, as they are
made available from HP.
With this service, HP ProLiant Essentials Rapid Deployment Pack customers benefit from expedited
problem resolution and proactive notification and delivery of HP ProLiant Essentials Rapid Deployment
Pack software updates.
To activate your HP Software Technical Support and Update Service for HP ProLiant Essentials Rapid
Deployment Pack, you must register your software purchase through the HP website at
http://www.hp.com/go/insightcontrolregistration .
Failure to register your service will jeopardize service fulfillment.
Your Service Agreement Identifier (SAID) will be delivered to you after registration. After you have
received your SAID, you can go to the software update manager (SUM) web page to view your
contract and elect electronic delivery (in addition to standard media-based updates). For more
information about this service, see http://www.hp.com/services/insight .
In addition to the new Software Technical Support and Update Service, HP also offers a number of
additional software support services, many of which are provided to our customers at no additional
charge.
• Warranty—HP will replace defective delivery media for a period of 90 days from the date of
purchase. This warranty applies to all Insight Control Management, HP Systems Insight
Manager, and ProLiant Essentials products.
• Startup technical software support—Phone support is available to help you with basic installation
and setup and usage questions. This support is provided by the knowledgeable HP Insight
Control Management and Systems Insight Manager specialists’ team and is available for no
additional charge up to 90 days from the date of purchase of your server. For support in the
U.S., call 1-800-HP-INVENT (1-800-474-6836). (When prompted, say "Insight Manager, P2P,
and SMP.") HP Worldwide support numbers for HP SIM, P2P, and SMP are available at
http://www.hp.com/country/us/en/wwcontact.html
• Join the discussion ( http://forums.itrc.hp.com )—The HP Support Forum is a community-based,
user-supported tool for HP customers to participate in discussions amongst the customer
community about HP products. For discussions related to Insight Control and ProLiant Essentials
software, click Management software and system tools.
• Software and Drivers download pages ( http://www.hp.com/support )—These pages provide
latest software and drivers for your ProLiant products.
• Management Security ( http://www.hp.com/servers/manage/security )—HP is proactive in its
approach to the quality and security of all its management software. Be sure to check this
website often for the latest downloadable security updates.
• Obtain the latest SmartStart ( http://www.hp.com/servers/smartstart )—The SmartStart,
Management, and Firmware CDs are now available for free download by following a simple
registration from the SmartStart website. To receive physical kits with each release, order single
release kits from the SmartStart website. To receive proactive notification when SmartStart
releases are available, subscribe to Subscriber's Choice at
http://www.hp.com/go/subscriberschoice .