Technical support, Additional references, Before contacting hp support – HP ProLiant BL465c Server Blade User Manual
Page 68

Technical support 68
Technical support
Additional references
The following additional information sources are available:
•
Web pages related to the HP BladeSystem Management Pack for Microsoft® System Center
Essentials 2007
•
HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 Troubleshooting
Assistant
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system information
to help expedite a resolution:
1.
Review the troubleshooting information found in this guide.
IMPORTANT:
Before proceeding, access the HP website
(
BladeSystem Management Pack for Microsoft® System Center Essentials 2007 User Guide.
Use the part number and the date on the title page to determine which version you are using.
The contents of this guide are updated frequently and newer versions are placed on the HP
website. Download and open the updated file to use the current HP BladeSystem Management
Pack for Microsoft® System Center Essentials 2007 User Guide.
2.
See the HP website (
3.
If you cannot resolve the problem with the information contained in this guide, then have the
following information about your System Center Essentials environment available:
o
Microsoft® Windows® operating system version and patch levels
o
The HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 version
installed
o
The versions of Insight Management Agents as associated plug-in tools (such as Version Control
Agents and Insight Diagnostics)
o
HP server type and models
o
HP server serial number
o
Screen prints of any error messages received
o
Detailed description of the problem
- ProLiant BL685c G5 Server Blade ProLiant BL10e G2 Server Blade ProLiant BL45p G2 Server series ProLiant BL680c G5 Server-Blade ProLiant BL2x220c G6 Server-Blade ProLiant BL495c G6 Server-Blade ProLiant BL25p Server-Blade ProLiant BL20p G3 Server Blade ProLiant BL465c G6 Server-Blade ProLiant BL685c G7 Server-Blade ProLiant BL25p G2 Server-Blade ProLiant BL420c Gen8 Server Blade ProLiant BL465c Gen8 Server Blade ProLiant BL2x220c G7 Server-Blade ProLiant BL495c G5 Server-Blade ProLiant BL10e Server Blade ProLiant BL490c G6 Server-Blade ProLiant BL35p Server Blade ProLiant BL660c Gen8 Server Blade ProLiant BL260c G5 Server-Blade ProLiant BL680c G7 Server-Blade ProLiant BL45p Server series ProLiant BL30p Server Blade ProLiant BL280c G6 Server-Blade ProLiant BL685c G6 Server-Blade ProLiant BL465c G7 Server-Blade ProLiant BL465c G5 Server-Blade ProLiant BL480c Server-Blade ProLiant BL20p G2 Server Blade ProLiant BL460c G6 Server-Blade ProLiant BL460c G7 Server-Blade ProLiant BL460c Gen8 Server Blade ProLiant BL2x220c G5 Server-Blade ProLiant BL490c G7 Server-Blade ProLiant BL20p Server Blade ProLiant BL40p Server series ProLiant BL685c Server-Blade ProLiant BL620c G7 Server-Blade ProLiant BL460c G5 Server-Blade ProLiant BL20p G4 Server-Blade ProLiant BL460c Server-Blade