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Chapter 4, Troubleshooting, Display – Asus O!PLAY HD2 E5763 User Manual

Page 63: Troubleshooting -1, Display -1

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Q1. The media player does not work. You think that the problem

might be with the media player’s power adapter.

• The media player’s power adapter possibly performs the overload

protection function — automatic shutdown during overload conditions,

such as Over Current, Over Voltage, and Over Temperature.

• Disconnect the media player’s power adapter and wait few minutes before

you reinsert the player’s power adapter directly into an outlet. Turn on the

media player again.

• If the problem still exists, contact your retailer.

Q2. The TV screen is blank and the media player power LED remains

off.

• Ensure that the TV is turned on.
• Ensure that the media player’s power adapter and power outlet are

functional.

• Ensure that the media player’s power adapter plug is firmly attached to the

rear panel of the player and to the power outlet.

Q3. I cannot see the Setup Wizard when I turn on the player for the

first time. The TV screen is blank and the media player power

LED is on.

• Ensure that the TV is turned on.
• Ensure that the AV/HDMI cable is properly connected to the correct

terminals on both the TV and the media player.

• Ensure that your TV is switched to the appropriate video source (AV IN

or HDMI). You may need to use your TV Remote control to change video

sources.

Troubleshooting

This section provides answers to some common problems that you may encounter

while installing or using the ASUS O!Play HD2 media player. These problems

require simple troubleshooting that you can perform by yourself. Contact ASUS

Technical Support if you encounter problems not mentioned in this section.

Chapter 4

Troubleshooting

This manual is related to the following products: