Brother DS-610 - Manual (Page 6)

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What to do if you think your Scanner is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437) within the applicable
warranty period. Supply Brother with a copy of your dated bill of sale showing that this Scanner was purchased
within the U.S.
What Brother will ask you to do:
After contacting Brother you will be required to send the Scanner properly packaged, freight prepaid, to Brother
together with a photocopy of your bill of sale. Brother will provide a Return Authorization Number (i.e RA#) that
must be written on the outside of the carton that contains your Scanner and instruction to where you
should return your Scanner. You are responsible for the cost of shipping, packing the Scanner, and
insurance (if you desire). You are also responsible for loss or damage to this Scanner in shipping.
What Brother will do:
If the problem reported concerning your Scanner and/or accompanying Consumable and Accessory Items is
covered by this warranty and if you first reported the problem to Brother within the applicable warranty period,
Brother will repair or replace the Scanner and/or accompanying Consumable and Accessory Items at no charge to
you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying
Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a
refurbished or remanufactured replacement Scanner and/or accompanying Consumable and Accessory Items and
use refurbished parts provided such replacement Scanners conform to the manufacturer’s specifications for new
Scanner/parts. The repaired or replacement Scanner and/or accompanying Consumable and Accessory Items
will be returned to you freight prepaid.
If the Scanner and/or accompanying Consumable and Accessory Items are not covered by this warranty (either
stage), you will be charged for shipping the Scanner and/or accompanying Consumable and Accessory Items
back to you and charged for any service and/or replacement parts/Scanners at Brother’s then current rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.
What happens when Brother elects to replace your Scanner:
Brother will send to you a replacement Scanner shipped for receipt within two business days, with the
understanding that you will, after receipt of the replacement Scanner, supply the required proof of purchase
information, together with the Scanner that Brother agreed to replace. You are then expected to pack the Scanner
that Brother agreed to replace in the package from the replacement Scanner and return it to Brother using the
pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. The replacement
Scanner you receive (even if refurbished or remanufactured) will be covered for the balance of the limited warranty
period remaining on the original Scanner, plus an additional thirty (30) days. You will keep the replacement Scanner
that is sent to you and your original Scanner shall become the property of Brother. Since you will be in
possession of two machines, Brother will require that you provide a valid major credit card number. Brother will
issue a hold against the credit card account number that you provide until Brother receives your original Scanner
and determines that your original Scanner is entitled to warranty coverage. Your credit card will be charged up to
the cost of a new Scanner only if: (i) you do not return your original Scanner to Brother within five (5) business days;
(ii) the problems with your original Scanner are not covered by the limited warranty; (iii) the proper packaging
instructions are not followed and has caused damage to the Scanner; or (iv) the warranty period on your original
Scanner has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). Retain
your original Accessory Items and a copy of the return freight bill, signed by the courier.