American Dryer Corp. ML-55II User Manual

Page 19

113345-9

www.amdry.com

ARRANTY

NFORMATION

_______

Returning Warranty Card _____________

Before any dryer leaves the

ADC factory test area, a warranty

card is placed on the back side of the main door glass. These
warranty cards are intended to serve the customer where we
record the individual installation date and warranty information
to better serve you should you file a warranty claim.

If a warranty card did not come with your dryer, contact the

ADC Warranty Department or the ADC Service Department
at (508) 678-9000.

Important

A separate warranty card must be completed and

returned for each individual dryer.

Note

Be sure to include the installation date when returning

the warranty card(s).

Warranty ______________________________

For a copy of the

ADC commercial warranty covering your

particular dryer(s), contact the

ADC reseller from whom you

purchased the equipment and request a dryer warranty form.
If the reseller cannot be contacted or is unknown, warranty
information can be obtained from the factory by contacting
the

ADC Warranty Department at (508) 678-9000.

Note

Whenever contacting the

ADC factory for warranty

information, be sure to have the dryer’s model
number and serial number available so that your

inquiry can be handled in an expeditious manner.

ERVICE

ARTS

NFORMATION

____

Service _______________________________

Service must be performed by a qualified trained technician,
service agency, or gas supplier. If service is required, contact
the reseller from whom the

ADC equipment was purchased.

If the reseller cannot be contacted or is unknown, contact the

ADC Service Department for a reseller in your area.

Note

When contacting the

ADC Service Department, be

sure to give them the correct model number and
serial number so that your inquiry is handled in an

expeditious manner.

Parts __________________________________

Replacement parts should be purchased from the reseller
from whom the

ADC equipment was purchased. If the reseller

cannot be contacted or is unknown, contact the

ADC Parts

Department for a reseller in your area. Parts may also be
purchased directly from the factory by calling the

ADC Parts

Department at (508) 678-9000 or you may FAX in your order
at (508) 678-9447.

Note

When ordering replacement parts from the

ADC

reseller or the

ADC factory be sure to give them the

correct model number and serial number so that

your parts order can be processed in an expeditious manner.

Returning Warranty Parts______________

All dryer or parts warranty claims or inquiries should be
addressed to the

ADC Warranty Parts Department. To

expedite processing, the following procedures must be
followed:

No parts are to be returned to

ADC without prior written

authorization (“Return Material Authorization” [R.M.A.]) from
the factory.

Note

An R.M.A. is valid for only thirty (30) days from date of

issue.

The R.M.A. issued by the factory, as well as any other
correspondence pertaining to the returned part(s), must be
included inside the package with the failed merchandise.

Each part must be tagged with the following information:

•

Model number and serial number of the dryer from which
part was removed.

•

Nature of failure (be specific).

•

Date of dryer installation.

•

Date of part failure.

•

Specify whether the part(s) being returned is for a
replacement, a credit, or a refund.

Note

If a part is marked for a credit or a refund, the invoice

number covering the purchase of the replacement
part must be provided.

Warranty tags (

ADC P/N 450064) are available at “no charge”

from

ADC upon request.

The company returning the part(s) must clearly note the
complete company name and address on the outside of the
package.

All returns must be properly packaged to ensure that they
are not damaged in transit. Damage claims are the
responsibility of the shipper.

Important

No replacements, credits, or refunds will be issued

for merchandise damaged in transit.

All returns should be shipped to the

ADC factory in such a

manner that they are insured and a proof of delivery can be
obtained by the sender.

Shipping charges are not the responsibility of

ADC. All returns

should be “prepaid” to the factory. Any “C.O.D.” or “Collect”
returns will not be accepted.

Important

No replacements, credits, or refunds will be issued if

the claim cannot be processed due to insufficient
information. The party filing the claim will be notified

in writing, either by “FAX” or “Certified Mail – Return Receipt
Requested,” as to the information necessary to process claim.
If reply is not received by the

ADC warranty department within

thirty (30) days from the fax/letter date, then no replacements,
credits, or refunds will be issued, and the merchandise will
be discarded.