Source Green Heat SGH-500-1PC User Manual
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FREQUENTLY ASKED QUESTIONS (FAQ’S)
My heater emits a “strange” odor when I first open the box/when I turn the heater on for
the first time. Why?
These are both normal. This heater is treated with a special heat safe/resistant coating. This
odor will sometimes be present when the box is opened, and may be compared to a heaters
version of
“new car smell.” Also, similar to all hearth appliances (woodstoves, etc.), the coating,
exposed to heat, will produce this particular odor during the first few hours of operation. This will
dissipate after the break-in period. If you are sensitive to odors, you may want to pre-burn the
unit in a garage with the door open until the initial odor dissipates.
If my heater runs on approximately 1500 watts, how many BTU’s is that? Is that a lot of heat?
At 1500 Watts, your heater will use approximately 5100 BTUs. 5100 BTUs, compared to your home
furnace, is a very small amount of heat. It may take several minutes, to several hours to heat your
area, depending on various factors (see Heater Placement).
Can my heater really operate on less cost per day? What are my operating costs?
Yes. If the heater is used as it is intended (as supplement/assist heat), in a well-insulated room, it
should cycle on and off, allowing for it to heat in increments. Please note that the costs will increase
if it is used as the single source of heat, in a poorly insulated room, or in an area where heat can
escape
, since the “on” cycle will run longer.
The Formula: To determine the cost of this or ANY 1500 watt appliance, multiply 1.5 X your cost
per Kilowatt Hour. This will show you the approximate cost of running the heater per hour. You can
find the cost per KWH for your state at:
What is the life expectancy for the Heating Elements? Can the heating elements be replaced?
The life expectancy of the heating elements is typically 25,000 hours. Heating elements may be
replaced by obtaining parts from SOURCE GREENHEAT Products, although it is not
recommended (unless you are a certified heater technician or authorized directly by SOURCE
GREENHEAT). All parts may be purchased through SOURCE GREENHEAT PRODUCTS if your
product is out of warranty. Note: If you feel that the elements are definitely faulty right out of the
box, contact SOURCE GREENHEAT Products Tech Support first (for troubleshooting). Contact
your place of purchase second.
Once I plug the unit in and turn it on, how long will it take to heat my room?
The heating process in the heater begins immediately. A change in the actual room temperature
will vary. Please remember that with any type of heating process, there are many variables:
Location of heater (in the home), floor plan and size of the room, how well the room is insulated,
how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating),
the opening and closing of an exterior door, long hallways, high ceilings, etc. Customers with
smaller rooms experience quick heat changes. Others with larger and open floor plans can expect
up to 24 hours to heat up.