Troubleshooting guide, Special application – Altinex Wireless Touchscreen Controller CP451-008 User Manual
Page 12

SPECIAL APPLICATION
400-0518-001
11
7.4 AVSNAP
AVSnap provides a complete environment for 
designing simple to sophisticated graphical user 
interfaces (GUIs). AVSnap is preinstalled on each 
CP451-008 making it easy to integrate into any 
control environment.
Everything needed to start is included in a sample 
application. Use the predefined procedures and 
functions to communicate with devices over LAN or 
WLAN, or create your own custom functions. In 
addition to standard communication and control, 
the functions below are useful for typical touch 
screen applications and can be assigned to buttons 
or placed in startup and shutdown routines. The 
samples shown here require an application object 
named “App” to be part of the application.
App.Shutdown ................ Close the application and
turn off the computer.
App.SleepMonitor ........... Turn off monitor power.
App.Quit ......................... Quit
the runtime
environment and return to 
edit mode if running an 
AMT file. If running an 
EXE file, quit the EXE
and close the application.
App.Stop ........................ Stop the executable
application. 
Use with EXE files only!!!
App.Powersave .............. Hibernate (standby) the
computer per display 
property settings.
App.RunScreensaver ..... Launch the screensaver.
If no screensaver is 
installed this command 
has no effect.
TROUBLESHOOTING GUIDE
8
We have carefully tested and found no problems in 
the supplied CP451-008; however, we would like to 
offer suggestions for the following:
8.1 POWER IS NOT ON
Cause 1:
No AC power.
Solution:
Verify the adapter is plugged into a 
working AC outlet and that the outlet 
has power. Use only the AC adapter 
shipped with the unit.
Cause 2:
Adapter is not plugged into 
CP451-008.
Solution:
Verify the DC power plug coming 
from the AC adapter is plugged all 
the way into the CP451-008.
Cause 3:
The CP450 has a problem.
Solution:
If there is AC power to the adapter 
and the LED still does not turn on, 
the CP451-008 or the power adapter 
may require service, call ALTINEX 
at (714) 990-2300.
8.2 SOFTWARE/FILES ARE MISSING
Cause 1:
Changes were not committed to 
memory.
Solution:
Make changes to the CP451-008
then run the COMMIT batch file on 
the desktop before shutting down or 
restarting the CP451-008. 
Cause 2:
File/application was open when 
COMMIT was executed.
Solution:
Any files that are open for editing 
must be closed before executing the 
COMMIT batch file. For best results, 
close all applications and files before 
running the COMMIT batch file.
