Sonnet Technologies Fusion D400QR5 (Without Drives) - Manual (Page 11)

This section covers some tips for using the Fusion D400QR5
enclosure.
Hot-swapping:
When connected via eSATA data cable to a Mac running Mac
OS X, Fusion D400QR5 supports hot-swapping*, enabling you
to exchange a set of drives without having to shut down your
computer. This does not mean you can simply pull out the drives
at any time; you must follow the procedures below or you may
lose data, or cause the system to go into a degraded state in the
process.
• Before removing any of the drive modules, you must put away
(“eject”, “unmount”, “dismount”) the drive volume. Simply
drag the drive icon associated with the drive(s) you wish to
remove to the eject icon on the dock (or trash can on the
desktop).
• Power off the enclosure before reinserting the drive
modules. Once the modules are secured, power on the
enclosure again; this will ensure that the RAID set will mount
properly.
* Windows does not provide hot swap support for drives (drive
enclosures) connected to a SATA host controller card installed in a
desktop PC or server.
Connections:
•
Fusion D400QR5 supports only one interface at a time.
Do not connect more than one cable at a time between the
enclosure and computer; no damage will occur, but only one
interface will function.
Tips and Additional Information
Contacting Sonnet Customer Service
USA Customers
The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Sonnet Customer Service, please check our Web site for
the latest updates and online support files, and check this User’s
Guide for helpful information. When you call Sonnet Customer
Service, have the following information available so our customer
service staff can better assist you:
• Product name
• Date and place of purchase
• Hard drive model(s)
• Computer model
• Operating system
• Software/firmware versions
If further assistance is needed, please contact us at:
Sonnet Customer Service:
Online Service Form: http://serviceform.sonnettech.com
Tel: 1-949-472-2772
(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)
Fax: 1-949-457-6349
E-mail: [email protected]
For Customers Outside the USA
For support on this product outside the USA, contact your reseller
or local distributor.
Visit Our Web Site
For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Remember to register your product online at http://registration.
sonnettech.com to be informed of future upgrades and product
releases.
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