Multichannel Systems PGA Manual - Manual (Page 19)

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5 Troubleshooting
5.1 About Troubleshooting
The following hints are provided to solve special problems that have been reported by users.
Most problems occur seldom and only under specific circumstances. Please check the mentioned
possible causes carefully when you have any trouble with the product. In most cases, it is only
a minor problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad
to help you. Please inform your local retailer as well, if other problems that are not mentioned
in this documentation occur, even if you have solved the problem on your own. This helps other
users, and it helps MCS to optimize the instrument and the documentation.
Please pay attention to the safety and service information (chapter "Important Safety advice"
in the manual or help). Multi Channel Systems has put all effort into making the product fully
stable and reliable, but like all high-performance products, it has to be handled with care.
5.2 Technical Support
Please read the Troubleshooting part of the manual or help first. Most problems are caused by
minor handling errors. Contact your local retailer immediately if the cause of trouble remains
unclear. Please understand that information on your hardware and software configuration is
necessary to analyze and finally solve the problem you encounter.
If you have any questions or if any problem occurs that is not mentioned in this document,
please contact your local retailer. The highly qualified staff will be glad to help you.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide,
the easier it is to track the problem.
 The serial number of the device. You will find it on the device.
 The software and hardware version you are currently using. In the PGA-Control window,
click About. The displayed dialog box shows the version numbers.
 The operating system and service pack number on the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the computer
or installed new hard- or software recently.