Hach-Lange MTC10130 - Manual (Page 12)

2. Fill the probe storage cap or soaker bottle half full with Hach Electrode Storage
Solution or 3 M potassium chloride (KCl) solution.
3. If a rugged probe, put the probe storage cap on the probe.
4. If a standard probe, put the soaker bottle on the probe and tighten the soaker bottle
cap.
5. Make sure that the solution in the storage cap or soaker bottle completely covers the
reference junction.
Note: The probe can also be stored in a sample for up to 2 hours if the sample pH is not high.
Troubleshooting
Message or symptom Possible cause Action
Probe not supported Software not updated To download the most current version of the software,
refer to the applicable product page on the
manufacturer's website.
Refer to the HQd Series meter manual for specific
instructions for the meter model.
HQd meter does not support IntelliCAL
®
probe
Contact a Technical Support Representative.
Connect a probe or probe
requires service Probe not connected correctly Disconnect, then connect the probe. Tighten the
locking nut.
Software not updated To download the most current version of the software,
refer to the applicable product page on the
manufacturer's website.
Refer to the HQd Series meter manual.
Large number of methods stored on the
probe Continue to let the probe connect. Do not disconnect
the probe.
Damaged probe Make sure there is connectivity with another probe or
meter to confirm isolated issue with probe. Contact a
Technical Support Representative.
Standard not recognized
error Storage cap or soaker bottle not
removed Remove the storage cap or soaker bottle from the
probe.
Incorrect or contaminated standard
solution Use fresh standard solution as specified in the
method.
mV reading is same for all
solutions Storage cap or soaker bottle not
removed Remove the storage cap or soaker bottle from the
probe.
Electrical issue Contact a Technical Support Representative.
Slow stabilization time Contaminated reference junctions
1. Thoroughly rinse the reference junction holes
with deionized water. Shake the probe while
holding it downward to remove any air bubbles.
2. Put the probe in 3.0 M KCl storage solution for
1-2 hours.
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