Xylem SP102 Solar Panel - Manual (Page 6)

Global Water
800-876-1172
• globalw.com
VII. Trouble Shooting
a. Call Global Water for Technical Support: 800-876-1172 or 916-638-
3429 (many problems can be solved over the phone). Fax: 916-638-
3270 or Email:
[email protected] .
When calling for Technical Support, please have the following
information ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
product.
Be prepared to describe the problem you are experiencing including
specific details of the application, installation, and any additional
pertinent information.
b. In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain RMA # (Return Material Authorization
number). Do not return items without an RMA # displayed on the
outside of the package.
Include a written statement describing the problems that are being
experienced.
Send the package, with shipping prepaid, to our factory address.
Insure your shipment - Global Water’s warranty does not cover
damage incurred during transit.
- 6 -