Viii. trouble shooting – Xylem RG700 4-20 mA Output Module User Manual
Page 5
Global Water
800-876-1172
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VIII. Trouble Shooting
Issue: Module not reading correctly
a. Check battery voltage.
b. Verify pulse input device is working correctly.
Other issues
a. Call us for tech support: 800-876-1172 or (979) 690-5560 (many
problems can be solved over the phone). Fax: (979) 690-0440 or
Be prepared to describe the problem you are experiencing including
specific details of the application and installation and any additional
pertinent information.
b. If the equipment needs to be returned to the factory for any reason,
please call to obtain a RMA # (Return Material Authorization). Do not
return items without a RMA # on the outside of the package.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, as the warranty does not cover damage incurred during
transit.
c. When calling for tech support, please have the following information
ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
product.