Xylem WQ750 TURBIDITY SENSOR - Manual (Page 7)

Global Water
800-876-1172
• globalw.com
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Copyright
 Global Water Instrumentation, Inc. 2012
Troubleshooting:
Issue: Sensor is reading incorrectly.
c. Verify the battery supply has enough voltage. To operate properly, the
sensor must have a minimum of 10 volts.
d. Verify the sensor calibration is correct
e. Clean the sensor windows to remove any contamination.
IX. Customer Support:
Call Global Water for tech support: 800-876-1172 or 979-690-5560 (many
problems can be solved over the phone). Fax: 979-690-0440 or Email:
[email protected] .
When calling for tech support, have the following information ready:
1. Model number
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Global Water sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
product.
Be prepared to describe the problem you are experiencing including
specific details of the application, installation, and any additional pertinent
information.
In the event that the equipment needs to be returned to the factory for any
reason, please call to obtain an RMA# (Return Material Authorization). Do
not return items without an RMA# displayed on the outside of the
package. Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment as Global Water’s warranty does not cover damage
incurred during transit.