Xylem WS700 COMPOSITE/DISCRETE WATER SAMPLER - Manual (Page 14)

Global Water
800-876-1172
• globalw.com
- 14 -
Be prepared to describe the problem being experienced including specific
details of the application and installation and any additional pertinent
information.
f. In the event that the equipment needs to be returned to the factory for any
reason, please call to obtain a RMA # (Return Material Authorization). Do not
return items without a RMA # on the outside of the package. Decontaminate
the WS700 prior to returning.
Include a written statement describing the problems.
Send the package with shipping prepaid to Global Water’s factory address.
Insure the shipment, as the warranty does not cover damage incurred during
transit.
g. When calling for tech support, please have the following information ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Global Water’s sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the product.
XIII. Warranty
a. Global Water Instrumentation, Inc. warrants that its products are free from
defects in material and workmanship under normal use and service for a
period of one year from date of shipment from factory. Global Water’s
obligations under this warranty are limited to, at Global Water’s option: (I)
replacing or (II) repairing; any products determined to be defective. In no
case shall Global Water’s liability exceed the products original purchase price.
This warranty does not apply to any equipment that has been repaired or
altered, except by Global Water Instrumentation, Inc., or which has been
subject to misuse, negligence or accident. It is expressly agreed that this
warranty will be in lieu of all warranties of fitness and in lieu of the warranty of
merchantability.