Global water – Xylem 378 TEMPERATURE CONTROLLER User Manual
Page 9
Global Water
800-876-1172
• globalw.com
- 9 -
XI) Trouble Shooting
Other issues
a) Call us for tech support: 800-876-1172 or 916-638-3429 (many problems can be
solved over the phone). Fax: 916-638-3270 or Email:
.
Be prepared to describe the problem you are experiencing including specific
details of the application and installation and any additional pertinent information.
b) In the event that the equipment needs to be returned to the factory for any reason,
please call to obtain an RMA# (Return Material authorization). Do not return
items without an RMA# displayed on the outside of the package.
Clean and decontaminate the
378 TEMPERATURE CONTROLLER
if necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure your
shipment, as the warranty does not cover damage incurred during transit.
c) When calling for tech support, please have the following information ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the product.
XII) Warranty
a) Global Water Instrumentation, Inc. warrants that its products are free from defects
in material and workmanship under normal use and service for a period of one
year from date of shipment from factory. Global Water’s obligations under this
warranty are limited to, at Global Water’s option: (I) replacing or (II) repairing;
any products determined to be defective. In no case shall Global Water’s liability
exceed the products original purchase price. This warranty does not apply to any
equipment that has been repaired or altered, except by Global Water
Instrumentation, Inc., or which has been subject to misuse, negligence, or
accident. It is expressly agreed that this warranty will be in lieu of all warranties
of fitness and in lieu of the warranty of merchantability.
The warranty begins on the date of your invoice.