RocketFish RF-P2USB3 - User Manual - Manual (Page 10)

10
Troubleshooting
Check the following guide for the possible causes and solutions for a
problem before contacting the nearest service center or dealer for
repairs.
14
Symptom Solution
The Windows Device Manager
does not show the Renesas
Electronics USB 3.0 Host
Controller. • Make sure that the PCI Express Card adapter is correctly installed in the PCIe slot.
• Remove the adapter and try a different PCIe slot in case the bus has conflicts.
• Repeat the driver installation procedure, then make sure that the device exists.
Right-click Computer in the Start menu (or My Computer on your desktop), click
Properties, then click the Device Manager. If the Renesas Electronics USB 3.0
Host Controller is shown, the PCI Express Card adapter is working correctly.
• Make sure that your computer's operating system is updated to the latest version.
No USB peripheral is detected
by the computer. • Make sure that all cables are correct and securely connected.
• Make sure that the USB device's power is turned on.
• Make sure that the devices are getting enough power.
• Make sure to plug the 4-pin power cable into the adapter card to provide sufficient
power to USB devices, or use self-powered USB devices.
• A long cable may cause poor performance. A USB repeater must be used if the cable is
longer than 3.5 meters.
• Make sure that there is no problem with the adapter installation.
Conflict with other Windows
USB PCI adapters. • Conflicts are indicated by an entry in the Device Manager with a red X or yellow
exclamation point.
• Turn off your computer and move the adapter to another available slot, then re-install
the USB 3.0 driver.
• An exclamation point n the Device Manager usually means there is a resource conflict
between this adapter and another adapter in your system. Move the adapter to another
slot, then restart your computer. Windows will re-configure itself and re-assign
resources. Check your device manager again.
RF-P2USB3 13-0034_MAN_V2_EN.fm Page 10 Tuesday, February 12, 2013 11:42 AM