VTech DS6472-6 Manual - Manual (Page 120)

115
Appendix
Troubleshooting
The headset does not charge in the headset charger.
Make sure the headset charger adapter is securely plugged into an electrical
outlet (page 3). For optimum daily performance, return the headset to the headset
charger after use.
Make sure the cordless headset is placed in the headset charger correctly. The
headset light should be on.
Unplug the power adapter and then plug it back, then charge for up to three hours.
If the cordless headset is in the headset charger and the headset light is not on,
refer to The light on the headset is off while charging below.
If the battery is completely depleted, it may take up to 15 minutes to charge the
headset before it has enough charge to be used for a short time. For optimum daily
performance, return the cordless headset to the headset charger when not in use.
The headset battery may be defective. Contact our customer service for
assistance.
The light on the headset is off while charging.
Make sure the power adapter is correctly and securely plugged in the electrical
outlet.
Make sure the headset is sitting properly in the headset charger to charge.
Clean the charging contacts on the headset and headset charger each month with
a pencil eraser or a dry non-abrasive fabric.
Unplug the power adapter. Wait for 15 seconds before plugging it back in.
my cordless headset is not performing normally.
Make sure the power cord is correctly and securely plugged into the telephone base.
Plug the telephone base into a different working electrical outlet not controlled by a
wall switch.
Move the cordless headset closer to the telephone base. It may be out of range.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
If your have tried the above suggestions and the headset is still not performing
normally, press the ReSeT inset button with a paper clip or similar object once to
restart the headset.
•
•
•
•
•
•
•
•
•
•
•
•
•
•