VTech TR27-2013 Manual - Manual (Page 71)

Appendix
67
Troubleshooting
Out of range or no pwr at base shows on the handset screen.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base. Disconnect
the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter
and install the battery again. Place the handset in the telephone base and allow up to one
minute for the handset and telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
and New voicemail show on the handset display and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in answering system.
If and New voicemail appear on the handset, your telephone has received a signal from
your telephone service provider that you have a voicemail message waiting for you to retrieve
from them. Contact your telephone service provider for more information on how to access
your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indication. They are
independent features and each alerts you to new messages differently (page 49). If you
subscribe to voicemail service from your telephone service provider (charges may apply),
contact your telephone service provider for more information on how to access
your voicemail.
The answering system does not answer after the correct number of rings.
Make sure the answering system is on. When the answering system is on, the
/ANS ON/OFF light on the telephone base should be lit and ANS ON should show
on the handset.
If toll saver is selected, the number of rings changes to two when there are new messages
waiting (page 46).
If the memory is full or if the answering system is off, the answering system answers after
10 rings.
In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 49). To determine how many rings
activate your voicemail, please contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.
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