VTech DS6511_-15-16-2-3-4A Manual - Manual (Page 66)

Appendix
62
Troubleshooting
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave oven
is operating.
If you plug your phone in with a modem or surge protector, plug the phone
(or modem/surge protector) into a different location. If this does not solve the
problem, relocate your phone or modem farther apart from one another, or use a
different surge protector.
Relocate your telephone base to a higher location. The phone may have better
reception when installed in a high area.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
The charge light is off.
Make sure you plug the power and line cords in correctly and securely.
Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to
one minute for the cordless handset and telephone base to reset.
Clean the charging contacts on the cordless handset, telephone base and
handset charger each month with a pencil eraser or a dry non-abrasive cloth.
My caller ID isn’t working properly.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your phone.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack (page 2). The filter prevents noise and
caller ID problems resulting from DSL interference. Please contact your DSL
service provider for more information about DSL filters.
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