Accu-Chek Compact Plus - Manual (Page 89)

Chapter 6: Technical Information 87
ACCU-CHEK Customer Care Service Center 1-800-858-8072
ACCU-CHEK Compact Plus 30-day Money-back Guarantee
ACCU-CHEK Compact Plus Meter 30-day Money-back Guarantee for Qualifying Consumers
Roche Diagnostics offers qualifying consumers that purchase an ACCU-CHEK Compact Plus meter, a 30-day money-
back guarantee. If you are not fully satisfied with your ACCU-CHEK Compact Plus meter, call the ACCU-CHEK Customer
Care Service Center toll-free at 1-800-858-8072 to determine whether you qualify to receive a full refund within 30 days
of purchase. If you are covered under Medicare, Medicaid, other federal/state programs, or private insurance you are
NOT eligible for this money-back offer. Consumers affected by this exclusion may instead request a different
ACCU-CHEK meter/system. The refund will be limited to the amount paid by you net of any rebates. You must have a
copy of the dated itemized purchase receipt and the original packaging to obtain this refund.
ACCU-CHEK Compact Plus Meter Limited 3-Year Warranty
Roche Diagnostics warrants to the original purchaser of the meter that your ACCU-CHEK Compact Plus meter will
be free from defects in materials and workmanship for 3 years from the date of purchase. If, during this 3-year
period, the meter does not work properly because of a defect in materials or workmanship, Roche Diagnostics will
replace it with a new ACCU-CHEK Compact Plus meter or equivalent product free of charge. The warranty of the
replacement meter will expire on the date of the original warranty expiration or ninety (90) days after the shipment
of a replacement system, whichever period is longer. The purchaser’s exclusive remedy with respect to the
ACCU-CHEK Compact Plus meter shall be replacement.
This warranty does not apply to the performance of an ACCU-CHEK Compact Plus meter that has been damaged
by accident or has been altered, misused, tampered with, or abused in any way. Roche Diagnostics will handle
meters that show damage or abuse according to its Non-Warranty Service Policy described on the next page.