Troubleshooting – Plantronics HL10 User Manual

Page 7

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TROUBLESHOOTING

I cannot hear a dial tone

■

Press the talk button or headset/handset bar as appropri-
ate to activate your amplifier.

■

Set lifter height switch to a higher setting, if it’s not open-
ing the hook-switch.

I hear a ring on the telephone but not on the remote

■

Check that the remote unit ringer switch is set to the
“on” position.

■

Make sure the lifter mains lead is completely plugged
into the amplifier or base.

■

Your phone’s ringer volume may have to be turned up.

The lifter does not lift the handset

■

First check that the headset works by manually lifting
the telephone handset from its cradle.

■

Reset the remote unit or headset into the charger for
20 seconds to re-establish synchronization.

■

Make sure the lifter mains lead is completely plugged
into the amplifier or base.

Plantronics Technical Assistance Center

For assistance and accessibility information call
the Plantronics Technical Assistance Center (TAC)
831.458.7700 x5538 Sunday 5 p.m. till Friday 5 p.m.
Pacific Standard Time or visit the Customer Support section
of our website at www.plantronics.com or contact your
local distributor.