Troubleshooting – ZyXEL Communications NWD-490 User Manual
Page 11
ZyXEL NWD-490 User Manual
10
5. Troubleshooting
1.
The driver was not installed, or installed incorrectly.
z
Make sure your PDA or Smart phone’s operating system is either PC
2003 or Mobile 4.2/5.0.
z
If you found a previous installed drive exists, create an active connection
and uninstall the existing driver in ActiveSync then re-run the software
installation.
2.
The LED does not behave as expected.
z
Remove and reinsert the SDIO adapter.
z
Check the hardware connection to see if it works properly.
3.
Cannot get IP address from the server.
z
Contact your network administrator.
z
Remove and reinsert the SDIO adapter and soft reset your PDA or
Smart phone.
4.
Cannot connect to the network.
z
Check and re-enter the SSID and the Network key.
z
Check with your IT manager to confirm the security settings.
If the problems persist, there may be a hardware problem. In this case,
please contact ZyXEL customer support.
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