Zanussi ZV11R - Manual (Page 11)

11 Zanussi 818 15 02--00/9
If after above checks there is still a fault call your local Service Force Center.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge
if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
Service and Spare Parts
GB
In the event of your appliance requiring service, or if you wish to purchase spare parts please contact your
local Zanussi Service Force Centre by telephoning:
08705-929929
Your call be routed the Service Force Centre covering your post code area. The address of your local Service
Force Centre is detailed in the accompanying Customer Care Book.
Before calling out an engineer, please ensure you have read the details under the heading ”Something Not
Working” and have the model number and purchase date to hand.
Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.
In -guarantee customer should ensure that the checks under the headning “Something Not Working” have been
made as the engineer will make a change if the fault is not a mechanical or electrical breakdown.
Customer Care Department
GB
Fore general enquiries concerning your Zanussi appliance or futher information on Zanussi products, you are
invited to contact our Customer Care Department by letter or phone as follows:
Customer Care Department
Zanussi
SS-77 High Street
Slovgh
Berkshire
SL1 1DZ
Phone: 08705 727727
Guarantee Conditions
GB
We, undertake that if within 12 months of the date of the purchase this appliance or any part thereof is proved
to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the
same FREE OF CHARGE for labour, materials or carriage on condition that:
 The appliance has been correctly installed and used only on the electrical supply stated on the rating plate.
 The appliance has been used for normal domestic purposes only, and in accordance with the manufactuer’s
instructions.
 The appliance has not been serviced, maintained repaired, taken a part or tampered with by any person not
authorised by us.
 All service work under this guarantee must be undertaken by a ZANUSSI SERVICE CENTRE.
 Any appliance or defective part replaced shall become the company’s property.
 This guarantee is in addition to your statuory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
 Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or
removable parts of glass or plastic.
 Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside