Xantrex Technology 600 - Manual (Page 32)

28 xPower600 Owner’s Manual
You must obtain a Return Material Authorization (RMA) number from Xantrex before
returning a product directly to Xantrex. Do not return a product to Xantrex without first
obtaining an RMA number. When you contact Xantrex to obtain service, be prepared
to supply the serial number of your product and its date of purchase as well as information
about the installation or use of the unit.
If you are returning a product from the USA or Canada, follow this procedure:
1. Obtain an RMA number and a shipping address from Xantrex.
Product(s) returned without an RMA number or shipped collect, will be
refused.
2. Package the unit safely, preferably using the original box and packing
materials. Include the RMA number, a copy of your dated proof of
purchase, a return address where the repaired unit can be shipped, a
contact telephone number, and a brief description of the problem.
3. Ship the unit to the address provided in Step 1, freight prepaid.
Obtaining proof of delivery is recommended.
How Other Laws Apply: This warranty gives you specific legal rights, and you may
also have other rights, which vary from jurisdiction to jurisdiction.
For Our Canadian Customers: When used herein “implied warranties of merchantability
and fitness for a particular purpose” includes all warranties and conditions, express or
implied, statutory or otherwise, including without limitation implied warranties and
conditions of merchantability and fitness for a particular purpose.
Service Out Of Warranty: If the warranty period for your xPower600 has expired, if
the unit was damaged due to misuse, incorrect installation or if other conditions of the
warranty have not been met, or if no dated proof of purchase is available, your unit may
be serviced/replaced for a minimum flat fee of $175.00 US ($260.00 CDN). To return
your xPower600 for out of warranty service, contact Xantrex customer service for a
Return Material Authorization (RMA) number and follow the other steps outlined in the
section “How Do You Get Service?” above. Options for payment (e.g. credit card or
money order) will be explained by the customer service representative. In cases where
the minimum flat fee does not apply (e.g. incomplete units or units with excessive
damage), an additional fee will be charged. If applicable, you will be contacted by
customer service once your unit is received. The minimum flat fee is subject to change
without notice.