Westell Technologies WireSpeed ADSL Modem 030-300166A iii - Manual (Page 18)

WireSpeed ADSL Modem
User Guide
030-300166A 15 Setting Up Your WebShare Account
Using Auto-Redirection
With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a
problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers
possible solutions. Auto-Redirection will detect the following conditions:
Auto-Redirect Message Possible Causes Solution
An account has not been created. Click New to create an account.
An account was set up incorrectly. Click Edit to change the account
information.
No PPP Session Established
(Figure 40)
PPP connection not established. Click the Connect button, enter
password.
No DSL Connection
(Figure 41) The modem cannot detect a DSL
connection. • Make sure the DSL cable is
plugged into the DSL jack.
• Check all modem cable
connections.
• Make sure service provider
has activated your DSL
account.
Authentication Failure
(Figure 42) Incorrect user ID or password. (ID
and password supplied by service
provider.) • Check spelling carefully.
• Make sure CAPS LOCK is not
on.
• User ID/password may be
case-sensitive. Use correct
upper and lower case letters.
Can’t Find Server (RAS)
(Figures 43 & 44) Modem has lost the connection. Contact your service provider.
In each situation, the Web page displayed informs the user as to the nature of the problem and possible solutions. In cases
where the user is trying to access a specific URL (example:
http://www.Westell.com ) outside the local network but has not
established a PPP connection, the user will be automatically directed to the Home Page that indicates the session is idle.
When the user makes the connection, they will be instantly redirected to the URL that was initially requested.
Help Screens
Help screens are available to describe common problems and solutions. To access a help screen, click Help in the Westell
Menu column at the left of the screen.
For more information on the Auto-Redirection feature, see the “Troubleshooting” section.