Whistler TOTAL BAND PROTECTION XTR-500 - Manual (Page 9)

Service Under Warranty
During the warranty period, defective units will
be repaired without charge to the purchaser when
returned with a dated store receipt to the address
below. Units returned without a dated store
receipt will be handled as described in section
“Service Out Of Warranty.”
Due to the specialized equipment necessary for
testing a Laser-Radar receiver, there are no
authorized service stations for Whistler brand
detectors other than Whistler.
When returning a unit for service, please follow
these instructions:
1. Ship the unit in the original carton or in a
suitable sturdy equivalent, fully insured, with
return receipt requested to:
Whistler Repair Dept.
551 N. 13th St.
Rogers, AR. 72756
Please allow 3 weeks turnaround time.
Important: Whistler will not assume responsi-
bility for loss or damage incurred in shipping.
Therefore, please ship your unit insured with
return receipt requested. CODs will not be
accepted!
2. Include with your unit the following
information, clearly printed:
• Your name and street address (for
shipping via UPS), a daytime telephone
number and an email address, if applicable.
• A detailed description of the problem (e.g.,
“Unit performs self-test but does not respond
` to radar”).
• A copy of your dated store receipt or bill of
sale.
WARRANTY INFORMATION
3. Be certain your unit is returned with its serial
number. For reference, please write your unit’s
serial number in the following space:
s/n______________.
Units without serial numbers are not covered under warranty .
Important: To validate that your unit is within
the warranty period, make sure you keep a
copy of your dated store receipt. You may
register your warranty online at
www.whistlergroup.com, however, for
warranty verification purposes, a copy of
your dated store receipt must accompany any
unit sent in for warranty work.
Service Out of Warranty
Units will be repaired at “out of warranty” serv-
ice rates when:
• The unit’s original warranty has expired.
• A dated store receipt is not supplied.
• The unit has been returned without its serial
number.
• The unit has been abused, modified,
installed improperly, or had its housing
removed.
The minimum out of warranty service fee for
your Whistler detector is $55.00 (U.S.). If you
require out of warranty service, please return
your unit as outlined in the section “Service
Under Warranty” along with a certified check or
money order for $55.00. Payment may also be
made by MasterCard, VISA or American
Express; personal checks are not accepted.
In the event repairs cannot be covered by the min-
imum $55.00 service fee, you will be contacted by
a Whistler technical service specialist who will out-
line options available to you.
If you elect not to have your unit repaired, it will
be returned to you along with your certified
check or money order.
WARRANTY INFORMATION
Important: When returning your unit for service,
be certain to include a daytime telephone
number and an email address (if applicable).
Customer Service
If you have questions concerning the operation of your
Whistler detector, or require service during or after the
warranty period, please call Customer Service at:
1-800-531-0004
Representatives are available to answer your questions
Monday - Friday from 8:00 a.m. to 5:00 p.m. (CT) or
visit the FAQ’s at www.whistlergroup.com.
SPECI FIC ATIONS
Radar Frequencies:
10.500 - 10.550 GHz (X Band)
24.050 - 24.250 GHz (K Band )
33.400 - 36.000 GHz (Ka Superwideband)
Operating Temperature Range:-20˚ C to +80˚ C
(-4˚ F to +176˚ F)
Power Requirements:
Operational 12 to 15 volts DC, 250mA nominal
Vehicle Battery Saver, 30mA nominal.
One or more U.S. patents may apply:
#5,146,227, #5,379,456, #5,666,120, #5,990,821,
#7,215,276
POP
™ Mode is a trademark of MPH Industries, Inc.
SWS ™ is a trademark of Safety Warning System L.C.
Specifications are subject to change without
notice.
WARRANTY INFORMATION
These and other accessories can be
ordered directly from Whistler by calling
1-800-531-0004 or visiting our online store
at www. whistlergroup .com
Order # Description Price
500501 Zipped Travel Case $ 9.95
202151 Windshield Bracket Kit $9.95
206552 Straight Power Cord (5’) $14.95
206553 Coiled Power Cord (7’) $15.95
206880 Hardwire Kit (10' ) $9.95
(for wiring to fuse box)
206666 Modular* Cord Package $17.95
(includes coiled and straight
cords, and power adapter)
159032 Package of 8 Suction Cups $2.95
402081 Non Skid Dash Pad $6.95
206660 Straight Modular Cord &
Socket Multiplier $11.95
206661 Coiled Modular Cord &
Socket Multiplier $12.95
* Modular: Interconnecting pieces cord and plug.
Shipping and handling (per order) $5.00 . Prices
are subject to change without notice.
ACCESSORIES
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