Verizon FiOS TV - Manual (Page 12)

10
Since you are responsible for the management of your battery, it is very
important that you familiarize yourself with these light signals and audible
alarms, to ensure that you have backup power if it’s needed.
Please note: In the event of a power outage, only your telephone service will
receive power. Your backup battery will not operate your FiOS TV service or
Internet service.
Troubleshooting Tips
If you experience problems with any of your FiOS services, the
following checklist could save you a call to the Verizon Fiber
Solutions Center. It will also help us get to the root of the problem
faster when you do call.
Power:
1. Check to see if you are experiencing a power outage.
2. If there is no power outage, check to see if your OPSU is plugged
into an electrical outlet and that the indicator light is illuminated.
3. If the indicator light is not illuminated and the outlet is a Ground Fault
Circuit Interrupter (GFCI), make sure it hasn’t been tripped. If it has,
press the reset button.
4. Check the fuse or circuit breaker to make sure your outlet is
working. Reset the circuit breaker or replace the fuse if necessary.
5. After taking these steps, recheck the indicator light on the OPSU to
see if it is illuminated. If it is, recheck for service.
Battery:
If you are experiencing a power outage, please review the following:
1. If the Battery indicator light is dark and the System indicator light is
yellow, check your battery connection inside the BBU.