VTech ia5877 - Manual (Page 38)

www.vtechphones.com 37
Additional Information
ADDITIONAL INFO
Problem Suggestion
CAN’T CONNECT
displays on my
handset .
• Only one handset of your phone system can be in use (off hook) at a time . For example, if HS
is on a call and HS2 presses TALK, CAN’T CONNECT will display . Be sure only one handset
is in use at a time .
• Move the handset closer to the base . You might have moved out of range .
• If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide .
• Reset the base . Unplug the unit’s electrical power . Wait for 5 seconds then plug it back in . Allow
up to one minute for the handset and base to reset .
• Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .
The batteries will not
hold a charge .
• Charge the battery in the handset for 6 hours . For optimum daily performance, return the
handset to its base when not in use .
• You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual .
• Your phone might be malfunctioning . Please refer to the Warranty section of this user’s manual
for further instruction .
If you subscribe to DSL
service
If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
Troubleshooting