Viking VRBD/VUBD 24" W - Manual (Page 8)

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SERVICE INFORMATION
It is assumed that your beverage dispenser has been properly installed in accordance with all specifications and local
codes. If your beverage dispenser should fail to operate, review the common draft problems before calling for service.
If service is required:
1. Call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
2. Have the following information readily available:
•Model Number
•Serial Number
•Date of purchase
•Name of dealer from whom purchased.
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems,
contact Viking at (888) 845-4641 or write to:
VIKING PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever required. The model and serial number for
your beverage dispenser is located on the front of the unit at the base of the door frame.
Model Number Serial Number
Date of Purchase Date Installed
Dealer’s Name
Address
If service is requires installation of parts, use only authorized parts to ensure protection under the warranty.
This manual should remain with the beverage dispenser for future reference.
CLEANING AND MAINTENANCE
Condenser
The condenser tubing under the cabinet for forced air units does not require frequent cleaning. However, satisfactory
cooling depends on adequate ventilation over the condenser. Be sure that nothing obstructs the air flow openings in the
lower front of the cabinet. At least once or twice a year brush or vacuum lint and dirt from the condenser for efficient
performance by unscrewing the grill on the bottom front of the cabinet.
Cabinet
The painted cabinet can be washed with mild soap and water and thoroughly rinsed with clear water. Never use abrasive
scouring powders.
Interior and Door Gasket
Wash interior compartment with mild soap and water. Mix 2 tablespoons of baking soda with one quart of warm water.
Do not use an abrasive powder, solvent, polish cleaner or undiluted detergent.
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ENERGY SAVING TIPS
Ways to save power, save money, and still enjoy your beverage dispenser.
•Reduce door openings.
•Close the door as soon as you can.
•Keep the coils on bottom of the refrigerator clean.
•Adjust the temperature control to a warmer setting when practical.
•Keep unit away from the stove or other heat sources.
COMMON DRAFT PROBLEMS
DESCRIPTION CAUSES
Wild Beer
Beer, when drawn, is all foam, or too much foam and
Beer drawn improperly
not enough liquid beer. Creeping regulator
Applied pressure is set too high
Hot spots in line
Use of non-insulated beer line
Beer runs are too long for proper cooling
Tapped into a warm keg
Cooler malfunctioning
Kinks, dents, twists, or other obstructions in line
Faucets in bad, dirty or worn condition
Cloudy Beer
When beer in glass appears hazy, not clear
Frozen or nearly frozen beer
Old beer
Beer that has been unrefrigerated for long periods of
time
Dirty glass
Dirty faucet
Unrefrigerated foods placed on top of cold keg
Contaminated air source
Flat Beer
Foamy head disappears quickly;
Dirty glasses
beer lacks usual zestful brewery fresh flavor Sluggish regulator
Applied pressure is set too low
CO2 is turned off at night
Contaminated air source (associated with compressed
air)
Moisture in air system
Beer too cold
Loose tap or vent connections
False Head
Large soap-like bubbles, head dissolves very quickly
Applied pressure required does not correspond to
beer temperature
Small beer line into a large faucet shank
Beer lines warmer than beer in keg
Dry glasses
Improper pour
Unpalatable Beer
Off-Taste
Dirty or old beer lines
Dirty faucet
Contaminated air source, or unfiltered
Unsanitary bar conditions