VIEWSONIC VPAD10 VS13790 - Manual (Page 40)

30 ViewSonic VPAD10
External peripheral devices may not compatible with the VPAD10 - such as external USB devices, Micro SD cards that are belong
to precision devices; if incorrectly used, they can easily cause the VPAD10 to move to a standby situation when connected to the
VPAD10.Incompatible software or drivers - the driver which is not compatible will cause .dll, .sys and .exe extension les and will put
the VPAD10 into standby or hibernation mode.
Contact Distributors
After reading the previous section, if the problem persists, the next step is to contact the distributor.
Distributors can determine whether the computer needs to be sent back to the store.
Before you call the distributor, please prepare the following information:
1. What conguration/model is your VPAD10? Distributors need to know what peripherals you use.
2. Is there any error message on the screen?
3. When operation failure occurs, which software are you trying to use?
4. What steps have you tried to solve the problem? If you omit some steps, distributors may be able to help you over the phone to
complete the steps.